Refund policy

Thank you for your trust and support. Achieving your satisfaction is our highest objective. Our support team stands ready to assist you if you are not fully satisfied with the items you receive.

30-Day Hassle-Free Return Policy Our return policy is valid for 30 days starting from the logistics confirmed delivery date when you receive the goods.

Return Requirements: Products must stay in original status, unused and free of damage, with all original labels kept intact.

Damaged, Defective or Mismatched Merchandise Kindly inspect your package right after delivery. Reach out to us within 48 hours if any of the situations listed below occur:

The product sustained damage while in transit.

The delivered item fails to match your submitted order (incorrect product).

The item contains manufacturing flaws. Solution: We will bear all return delivery charges and quickly arrange a replacement or complete refund.

How to Initiate a Return (4 Easy Steps) To guarantee a seamless return procedure, avoid shipping the merchandise back without prior consultation:

Reach Customer Support: Send an email to nefertitichaalan@gmail.com with your order number and return reason. Attach clear photographs if you encounter quality problems.

Get Authorization: Our staff will evaluate your application and issue a Return Merchandise Authorization (RMA) together with thorough guidelines within 24 hours.

Schedule Collection: For qualified return requests, we will supply a prepaid return shipping label or arrange a complimentary pickup service.

Ship the Parcel: Securely pack the product and hand it over to the logistics carrier.

Refund Procedure

Inspection Period: We will finish quality assessment of returned goods within 3–5 business days.

Refund Channel: Once the item passes inspection, the refund will be initiated and transferred back to your original payment account.

Refund Timeline: Refunds generally take up to 10 business days to process. If you have not obtained your funds after 15 business days, you may contact your payment provider or message us, and we will offer your transaction reference ID.

Get In Touch Feel free to contact us if you have inquiries regarding returns and exchanges:

Customer Service Email: nefertitichaalan@gmail.com

Response Standard: We promise to respond to all customer messages within 24 hours during working days.